The Password uses all lowercase characters.The License Key is sixteen characters long. The hyphens in the Username and License Key are necessary.The Username and Password are case sensitive.If you cannot copy/paste, type your Username and Password, or License Key, EXACTLY as they are written: For example:Ĭopy/paste your Username and Password, or License Key (depending on product version) into the activation screen and be sure not to select an extra blank space. Use only the Username/Password/License Key generated for you and sent to the email address you provided while registering/purchasing a license. If you do know your Username, Password, and License Key, follow the instructions in the checklist below.Ĭomplete the items on the checklist below to troubleshoot this issue: I need to convert ESET-issued Username and Password into a License Key Request to have your Username, Password, and License Key emailed to you.Do not know your Username, Password, or License Key?
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